Terms & Conditions

The following terms and conditions apply to all bookings and visits to the venue.

Sales, Refund and Exchange Policy

In line with standard industry practice there is no refund on tickets once purchased however we may provide a re-sales service in the event of a sold out performance - this will be subject to a per ticket charge and the remaining money will be added as a credit note to the personal account at the Floral Pavilion of the booker.

Exchanging purchased tickets for other dates or productions will not normally be possible due to the short runs of most Floral shows however, under exceptional circumstances and within a reasonable timeframe, a ticket exchange may be allowed but will be subject to a small fee..

It is a condition of sale that tickets shall not be resold for more than the original purchase cost.

Tickets purchased five working days in advance of the event can be posted to you for a 1.50 fee, otherwise tickets are to be collected from the Box Office.

The management reserves the right to amend the programme or artistes without notice as deemed absolutely necessary.

Every audience member must be in possession of a valid ticket.

The Floral Pavilion reserves the right to refuse entry to any audience member displaying anti-social behaviour or breaking any of these terms and conditions.

Discounts and special offers apply to full price tickets only and we reserve the right to introduce and end discounts and other price changes without notice.

Discounts and special offers cannot be redeemed against tickets already purchased.

Discounts and special offers cannot be used in conjunction with any other discounts or offers.

Smoking policy

Smoking is not permitted anywhere in the Floral Pavilion building.

Data Protection

The information which we collect and store during normal use of this site is used to monitor and analyse how parts of the site are used so that we can provide a better service to our audiences. You have the option on certain pages within this site to submit personal information to the Floral Pavilion so that we might send you further information or email alerts.

We will not disclose, without your explicit consent, any personal information we collect about you when you visit the site to any third parties. By submitting your personal information through this website, you shall be consenting to it being processed in the manner described.

Our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

If you have submitted personal information through the Floral Pavilion website and wish us to cease using it for the purposes submitted, please contact the Box Office and we shall remove your details immediately.

Safety and Enjoyment

Mobiles phones must be switched off in the auditorium.

Every effort will be made to admit latecomers at a suitable break in the performance but under these circumstances admission cannot always be guaranteed.

The unauthorised use of cameras or recording equipment is not permitted at any time within the Floral.

Only food and drink purchased at the Floral may be consumed there. Hot drinks are not permitted in the auditorium. All cold drinks must be in a plastic glass/container.

Official merchandise is only available on this website and inside the premises.

At certain events the audience may wish to stand or dance at their seats. The Duty Manager will decide if this is appropriate and instruct staff accordingly. Audience members who do not wish to stand under any circumstances are advised to book the sloping seats at the rear of the theatre. Standing in the aisles is not permitted.

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed by any of its contents.

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